eradiant docs

Ticketing settings component

Overview

The ticketing settings always apply to one specific ticketing.
Here you define the basic master data (e.g. name, time range, status), select payment providers and store address data for venue and invoices.

Important: Before you can accept payments, your organization needs at least one connected payment provider (currently Stripe). You configure this in the organization module under Payment provider.

Features

Edit ticketing settings

  1. Open the ticketing module and select a ticketing from the overview.
  2. In the ticketing, navigate to Settings.
  3. Adjust the desired fields (e.g. time range, sales period, payment providers).
  4. Click Save.

Create a new ticketing

  1. Open the ticketings overview and create a new ticketing.
  2. Enter at least the required fields (e.g. name, time range, time zone, currency).
  3. Save the ticketing and then configure products, questions and shops.

Fields

General information

  1. Name: Internal name of the ticketing (required).
  2. Description: Description text (e.g. for internal purposes or shop context).
  3. Consent text (terms & privacy): Text shown in checkout.
    • Must contain content and at least one link (e.g. to the privacy policy).
    • This text is shown at the end of the order (in the checkout overview) and must be accepted (mandatory checkbox).
  4. Status: Lifecycle of the ticketing (e.g. draft, on sale, ended).
  5. Responsible: Responsible organization member (required).
    Note: When creating the ticketing for the first time this field may be pre-filled and can be adjusted later.
  6. Ticketing administrators: Additional members who receive admin rights for this ticketing.
  7. Language: Language for this ticketing.
  8. Time zone: Time zone for all time values (required).
  9. Currency: Currency for prices and orders (required).
  10. Cancellability: Defines whether orders in this ticketing can be canceled.
  11. Cancellation deadline: Time deadline for cancellations (empty = event start).
  12. Allow cancellation after check-in: Defines whether cancellations are also possible after a check-in.
  13. Event start date / event end date: Time range the ticketing refers to (required; start must be before end).
  14. Sales start date / sales end date: Time range during which tickets are sold (required; must fit the event time range).

Payment providers & billing data

  1. Payment providers: Selection of active payment providers of your organization (e.g. Stripe).
  2. Invoice prefix override: Optional prefix for invoice numbers (leave empty to use default = “purchase year”).
  3. Company data for invoices (relevant when a payment provider is active):
    • Company name
    • VAT ID
    • Billing address: Street, house number, address addition, city, state, ZIP code, country

Venue

Address of the venue, which can be used e.g. for invoices, emails or shop context:

  1. Street
  2. House number
  3. Address addition (optional)
  4. City
  5. State
  6. ZIP code
  7. Country

Usage

The ticketing settings are the basis for all other areas:

  • Products (prices, visibility, sales periods)
  • Questions (required and additional questions)
  • Shops (public shop pages)
  • Orders
  • Check-in

If you want to use payments, first configure the payment provider in the organization:
Organization → Payment provider.