eradiant docs

Questions component

Overview

In the Questions area you define which data is collected during ticket purchase – e.g. first name, last name, email, institution or networking participation. Questions can be asked per order (once per purchase) or per product (for each purchased ticket).

Answers are stored in orders and can be used e.g. for event sync or check-in.

Features

Edit questions

  1. Open a ticketing and navigate to Questions.
  2. Edit the questions in the Questions per product and Questions per order sections.
  3. Use the drag-and-drop handles to change the order.
  4. Click Save.

Note: If questions are changed after an order has been placed, each order keeps the question as it was at the time of purchase. Existing orders do not reflect later changes, so adding important questions afterwards is not recommended.

Add a question

  1. In the respective section (per product or per order) click Add question (potentially at the bottom of the page, scrolling down may be necessary).
  2. Select the type (e.g. first name, email, free text, single select).
  3. Fill in the required fields and save.

Delete or deactivate a question

  • Question without answers: Can be deleted.
  • Question with existing answers: Is deactivated instead – it no longer appears in checkout but remains in existing orders.

Reorder questions

Use the drag-and-drop handle on the left edge of a question card to change the order of questions. Drag the card to the desired position and save the changes.

Fields

Each question has (among others) the following settings:

  1. Type: Type of question – e.g. system questions (first name, last name, email, phone, institution, salutation, address, “Participate in networking?”) or custom questions (free text, single select, multi select, yes/no, date, integer).
  2. Question: The question text (required for custom questions).
  3. Description: Optional help text for participants.
  4. Required: Indicates whether the question is mandatory.
  5. For all products (only for questions per product): Indicates whether the question applies to all products or only selected ones.
  6. Assigned products (only when “For all products” is disabled): Products for which this question is shown.
  7. Options (for single-/multi-select): The selectable answer options.

Important: There must be at least one email question per order (“Order email”) that is required and applies to all products – otherwise saving is not possible.

Question types

Difference between questions “Per product” and “Per order”:

  • Product questions: These types are only available in “Questions per product” – they are asked separately for each purchased ticket.
  • Order questions: These types are only available in “Questions per order” – they are asked once per purchase.

The following question types are available:

System questions

Personal data (self-explanatory):

  • First name, Last name, Email, Phone – standard fields to identify and contact participants.

Additional information:

  • Institution – Company, association, authority or organization of the participant.
  • Position – Professional function or role (e.g. CEO, speaker).
  • Title – Academic or professional title (e.g. Dr., Prof.).
  • Pronouns – Preferred pronouns (e.g. he/she/they).
  • Salutation – Formal salutation (e.g. Mr, Ms).
  • Address – Full postal address.
  • Participate in networking? – Yes/no question whether the person participates in networking and is shown on the public networking platform; relevant for event sync and networking features. Only with this system question can networking be used – this does not work with custom questions.
  • Order email – Main contact email for the entire order (required, must apply to all products).
  • Billing address – Address for invoices and tax purposes.
  • First name, Last name – Name of the person placing the order (if different from ticket holders).
  • Additional phone number – Additional contact number for the order.

Custom types

These types can be used depending on the section (per product or per order). You define the question text and options yourself.

  • Consent – Checkbox for consent (e.g. privacy policy, terms & conditions, photo permission).
  • Free text – Single-line text field for arbitrary input.
  • Additional email – Additional email address (e.g. for CC or secondary contact).
  • Additional phone number – Another phone number.
  • Numeric – Decimal number (e.g. amounts, quantities).
  • Integer – Only whole numbers (e.g. quantity, age).
  • Yes/No – Binary choice.
  • Date – Date selection without time.
  • Date and time – Date with time.
  • Single select – Choose one option from a list. Ideal for networking categories: answers can be mapped in event sync to properties in the networking area (e.g. industry, interests).
  • Multi select – Choose multiple options from a list. Ideal for networking categories: multiple answers can be mapped to networking properties (e.g. several interests or topics).

Usage

Questions provide the data for orders, invoices and optionally event sync (e.g. mapping to networking properties). Combine system questions (first name, last name, email) with optional additional questions (e.g. institution, networking participation) to collect the information you need.