Net Promoter Score (NPS)

Overview

The NPS page is a separate page of your event website. At the top it shows the current Net Promoter Score, followed by the distribution of responses, the question text, the public rating kiosk and all submitted ratings.

Net Promoter Score at the top

At the top you see the Net Promoter Score (NPS) of your event as a key metric.

• Participants rate your event on a 0 to 10 scale.
• Promoters: ratings 9–10 (very satisfied, likely to recommend)
• Passives: ratings 7–8 (satisfied, but not enthusiastic)
• Detractors: ratings 0–6 (dissatisfied)

NPS is calculated as:

NPS = (% promoters) − (% detractors)

Below the main figure you also see the percentage distribution and absolute number of promoters, passives and detractors.

Configure question text

Below the metrics you can adjust the question text used for the NPS rating.

• By default a predefined text is used ("How likely is it that you would recommend this event to a friend or colleague?").
• You can change the text to better fit your event or audience.
• Changes apply directly to the text that participants see in the rating kiosk.

Public rating kiosk

Below that you find the "Public rating kiosk" section with a link.

• Open this link on a tablet at the exit of your event.
• Use fullscreen / kiosk mode so only the rating view is visible.
• Participants can quickly rate the event there without logging in.
• The page is optimized for 16:9 tablet displays.

All ratings submitted via the kiosk are immediately reflected in your NPS and in the distribution of promoters, passives and detractors.

All ratings

Below the kiosk you see a list of all submitted ratings.

• Each row typically shows the score and – if configured – further information.
• This lets you see how the NPS is composed and whether the sentiment changes over time.

Use this overview to evaluate feedback directly after the event and to inform decisions for future events.