eradiant docs

Check-in devices

Available under Participants & Check-In → Check-in devices in the ticketing.

Overview

Check-in devices at ticketing level allow you to pair the ERADIANT Check-In App with exactly one check-in list of this ticketing. Entrance teams can check in tickets on site via scan without signing in to the dashboard.

Install the app per operating system under Check-In Apps → Android or Check-In Apps → Apple.

There are two types of check-in devices:

Features

Create a check-in device

  1. Open a ticketing and navigate to Participants & Check-In → Check-in devices.
  2. Click New check-in device.
  3. Enter a name (e.g. "Main entrance day 1").
  4. Select the check-in list the device should access.
  5. Save the device — the connection QR code or connection token appears.

Connect a device with the check-in app

  1. Install the ERADIANT Check-In App on the device (Android / Apple).
  2. Open the created check-in device in ERADIANT.
  3. Scan the QR code in the app or enter the connection token.
  4. After successful pairing, status changes to Connected.

Each connection code can only be used once. For another device, create a new check-in device.

Disconnect a device

  1. Open the check-in device in the edit view.
  2. Disconnect via Delete — the device loses access immediately.
  3. For a new connection, create a new check-in device.

Fields

  1. Name: Device label in the overview (e.g. "Side entrance").
  2. Check-in list: The list whose participants may be checked in via this device.
  3. Status: Connected or Not connected — depending on whether the app is paired.
  4. Connection token / QR code: One-time code for pairing with the check-in app.

Usage

Check-in devices are useful for:

  • Entrances at multiple doors with separate check-in lists and tablets.
  • Separate areas (e.g. VIP vs. standard entrance).
  • On-site teams working without dashboard access.

Check-in rules (re-entry, eligible products, etc.) are configured in the respective check-in list.