FAQ – frequently asked questions

Welcome to the ERADIANT FAQ section.
Here you’ll find answers to common questions about access, modules and the documentation.

Frequently asked questions (FAQ)

How do I get access to ERADIANT?

To use ERADIANT you need a user account and an organisation.

• A step‑by‑step guide is available under Installation & account.
• There you’ll learn how to create your account, join an organisation or create a new organisation.

What is the difference between the modules?

ERADIANT is divided into several modules, each covering different tasks:

• Event module: Everything around events – settings, programme, website, networking, mailings and statistics.
• Contact module: Manage contacts, institutions and leads you can use for events and mailings.
• Voting module: Configure votes and elections – questions, options, settings and voters.
• Organization module: Manage your organisation, members, roles and email settings.

An overview of important terms can be found under
Important terms.

Where should I start in the documentation?

If you’re new to ERADIANT we recommend:

1. Introduction – overview of the platform, modules and documentation structure.
2. Installation & account – set up access.
3. Then go to the module that is most relevant for you (e.g. Event module or Contact module).

What should I do if something doesn’t work or a page doesn’t load?

Typical first steps for troubleshooting:

• Reload the page or try another browser.
• Check that you’re logged into the correct organisation.
• Make sure you have the necessary roles / permissions (e.g. event admin, contact admin).

Further hints can be found under
Troubleshooting – frequent problems.

Where can I find examples of how ERADIANT is used in practice?

If you want to see where ERADIANT specifically helps, have a look at:

• Use cases – event planning & networking
  (e.g. networking time slots, matchmaking, measurable networking).
• Who ERADIANT is for – user stories
  (for event management, marketing, IT, sponsoring, HR, management).
• Solved problems in event planning
  (and how ERADIANT addresses them).

Who can I contact with functional questions?

• Talk to your internal event or project team that runs ERADIANT in your organisation.
• If you have a direct contact to the ERADIANT team, use that channel (e.g. email or support ticket) for content‑related or technical questions.

How can I use the documentation most effectively?

• Use the left sidebar to jump directly to a module or topic.
• Follow cross‑links between pages (e.g. from processes to modules).
• For a complete overview of a module always start with the
  “About the module” page (e.g. Event module).