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Export

Available as Export in the ticketing navigation (standalone page, no submenu).

Overview

Under Reporting → Export you can download order items of a ticketing as a CSV file. The export is suitable for analysis, spreadsheet processing or handover to external systems.

Features

Export order items

  1. Open a ticketing and navigate to Reporting → Export.
  2. Set the desired export options (see below).
  3. Click Export CSV — the file is downloaded.

Export options

You can control the export including:

  • Export order items of all products: Exports items of all products without individual selection. Alternatively, select specific products.
  • Include cancelled order items: Also export cancelled items.
  • Include unpaid order items: Export items from orders not yet paid (free orders are not unpaid).
  • Include custom questions: Show answers to product-related shop questions as columns.
  • Include order-level answers: Questions answered per order (not per ticket).
  • Include check-ins: One column per check-in list with the item's check-in status.
  • Show empty columns: Output columns without content anyway.

At least one product must be selected (or "all products" enabled), otherwise export cannot start.

Included data (typical)

Depending on options, the CSV may include:

  • Order and participant data (name, email, product, order number)
  • Answers to questions from the ticketing questionnaire
  • Check-in status per check-in list
  • Cancellation and payment status

Exact columns depend on enabled options and configured questions.

Usage

The export is useful for:

  • Participant lists for catering, badges or security.
  • Analysis by product, check-in status or questionnaire answers.
  • Data handover to CRM, BI or event tools.

For on-site check-in use check-in lists and check-in devices with the Check-In App — the CSV export is for follow-up and analysis.